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Cannot associate Poken device with account
I have a Poken key fob and I have registered a new account. Everything is all set up except for the fact that I have no Poken device associated with my account. How do I associate my Poken device sitting in front of me with my account?
I’m confused, frustrated
6
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Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
The company has a solution in progress.
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Inappropriate?Hi Charles
Sorry for the late response! You can find the answer as to how to link your Poken device with your account in our FAQ:
http://www.doyoupoken.com/PokenWeb/co...
Hope this solves it!
I’m confident
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Inappropriate?Thanks for the response Simone!
I already did the sign up process but it never associated a device with my account I registered. How do I associate my device with the account I created?
-Charles1 Comment
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This solves the problem
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You need to plug in the token in your PC. It opens a new disk device with an html file on it. Open it in your web browser. It will redirect you to the poken web site with enough info that the web site introduces you to the new device.
I had to do it twice. I logged out from poken in between.
Bernd -
Inappropriate?Unable to get the device to be recognized on the device page however it is showing green and I get told that it syncs. As such I have no idea if the poken is sync'd or not. I've tried logging off and back on... unplugging and re-plugging it in and all sorts. I'm about ready to just give up and use business cards instead. It's the most frustrating little device I've ever come across to date!
I’m frustrated
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Inappropriate?hi girlygeekdom!
sorry to hear about your troubles. as expected, our newly launched beta site is still encountering some bugs. we are working high-speed on solving all issues asap.
thank you for bearing with us and for your understanding
simone -
Inappropriate?having the same problems as girlygeekdom
any suggestions or should i just keep trying?
I’m frustrated irritable and will poken an eye out
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Inappropriate?hi zk
please hang in there (and don't poken an eye out ;-)), we are working on this bug that some users are experiencing. -
Inappropriate?Any progress on this issue? Disclaimer: ZK is a friend and customer, and clearly very patient, well more than me anyway. Also it may be my eye that get's pokened out!
I’m worried
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Inappropriate?Hi Tim,
I just created a new account (w/o a Poken), grabbed a fresh Poken, inserted it into the USB and while in the Account clicked the "Detect" button. The Poken was associated to the account.
Is there a specific scenario that isn't working? Just want to make sure I understand what needs to be fixed.
Cheers,
Steve
I’m trying to reproduce
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Inappropriate?Also here in Japan we are experiencing this problem quite often, actually.
We shipped a batch of bad pokens to Lausanne. Marco has them on his desk.
Peter
I’m worried
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This solves the problem
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Let me correct one thing: I meant "bunch" rather than "batch". These 40 or so pokens all belong to different production batches.
Will try to be more accurate/careful when posting next time.
Peter -
Inappropriate?Steve, sorry for not responding earlier. We just replaced that Poken for the client because that was the only timely solution. We will try to see if we can get more info to help reproducing the problem.
I’m undecided
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Inappropriate?Hi Tim, Peter,
Just checking if you have been able to track down some more hints that might point us in the right direction?
We still werent able to reproduce exactly. -
Inappropriate?Hi Simone,
Thanks for the follow up!
Did Marco have a chance to check the devices which we shipped back?
Some of these are marked so it should be easy to pick them out.
Also, we have noticed at several occasions now that a poken starts "acting up" after you replace the battery. Does it somehow go into a reset-mode from which it fails to recover?
Peter
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